Terrible Customer Service

<p>I placed an order with Braaishop online on 4 March 2016, hoping for my delivery to come in time for my brother's birthday on the 27th of March. The order did not arrive in time for his birthday.</p> <p> </p> <p>About a week after his birthday I called their office to find out what was happening. An agent of Braaishop.com said she would get back to me. I did not receive any communication from that agent again.</p> <p> </p> <p>About a month later I called again. The agent did call me back to explain that he would get in contact with the Cape Town branch, and they (CT branch) would contact me to confirm what was happening with my order. I dit not receive any communication from that agent or the Cape Town branch again.</p> <p> </p> <p>I understand that my order may have been lost at the Post Office, but the fact that Braaishop.com doesn't have the common decency to at least call me back to explain what was happening with my order is absolutely terrbile customer service.</p> <p> </p> <p>I would like a refund for my order placed.</p>