AJ
Annelise J
1 reviews | Active since Jul 2013
18 Dec 2025, 14:55
Piet Promises
I fear that I have been ****med by yet another online shop. Keeps promising that delivery will take place the next week. Then follow some sorry excuse why they can't. And so the cycle continues.... Why flood social media with ads when you KNOW you don't have stock!!!
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Replies (1)
Braaiplank.co.za's replyOfficial
02 Jan 2026, 09:34Hi Annelise ,
I’m happy to confirm that your order was successfully delivered on 24 December, just in time for Christmas, under tracking number UAT4Z6KVB with the Courier Guy. We’re relieved it reached you before the holidays and truly appreciate your patience while everything came together.
That said, I completely understand why this experience felt frustrating, and I want to sincerely apologise for the stress it caused. Your order, placed on 27 November, was for the Beenlem, which was clearly marked as a pre-sale item with dispatch from 8 December. Unfortunately, additional manufacturing and logistical delays pushed timelines further than expected.
We reached out to you on 14 December to explain the situation. We offered several options, including a refund, a change of delivery address, or an exchange for an in-stock item. You kindly chose to wait until delivery could happen before Christmas, and while we’re relieved it did, we know it was far closer than it should have been.
We completely understand how frustrating this must have felt, especially when you see ongoing promotions while waiting for your order. Your feedback is valid, and we’re making significant changes behind the scenes to prevent similar situations in the future.
Thank you again for your patience, and we genuinely appreciate the opportunity to fulfill your order in the end.
Sincerely,
Ced @ BraaiPlank
I’m happy to confirm that your order was successfully delivered on 24 December, just in time for Christmas, under tracking number UAT4Z6KVB with the Courier Guy. We’re relieved it reached you before the holidays and truly appreciate your patience while everything came together.
That said, I completely understand why this experience felt frustrating, and I want to sincerely apologise for the stress it caused. Your order, placed on 27 November, was for the Beenlem, which was clearly marked as a pre-sale item with dispatch from 8 December. Unfortunately, additional manufacturing and logistical delays pushed timelines further than expected.
We reached out to you on 14 December to explain the situation. We offered several options, including a refund, a change of delivery address, or an exchange for an in-stock item. You kindly chose to wait until delivery could happen before Christmas, and while we’re relieved it did, we know it was far closer than it should have been.
We completely understand how frustrating this must have felt, especially when you see ongoing promotions while waiting for your order. Your feedback is valid, and we’re making significant changes behind the scenes to prevent similar situations in the future.
Thank you again for your patience, and we genuinely appreciate the opportunity to fulfill your order in the end.
Sincerely,
Ced @ BraaiPlank
Braaiplank.co.za's reply02 Jan 2026, 09:34
Official
Hi Annelise ,
I’m happy to confirm that your order was successfully delivered on 24 December, just in time for Christmas, under tracking number UAT4Z6KVB with the Courier Guy. We’re relieved it reached you before the holidays and truly appreciate your patience while everything came together.
That said, I completely understand why this experience felt frustrating, and I want to sincerely apologise for the stress it caused. Your order, placed on 27 November, was for the Beenlem, which was clearly marked as a pre-sale item with dispatch from 8 December. Unfortunately, additional manufacturing and logistical delays pushed timelines further than expected.
We reached out to you on 14 December to explain the situation. We offered several options, including a refund, a change of delivery address, or an exchange for an in-stock item. You kindly chose to wait until delivery could happen before Christmas, and while we’re relieved it did, we know it was far closer than it should have been.
We completely understand how frustrating this must have felt, especially when you see ongoing promotions while waiting for your order. Your feedback is valid, and we’re making significant changes behind the scenes to prevent similar situations in the future.
Thank you again for your patience, and we genuinely appreciate the opportunity to fulfill your order in the end.
Sincerely,
Ced @ BraaiPlank
I’m happy to confirm that your order was successfully delivered on 24 December, just in time for Christmas, under tracking number UAT4Z6KVB with the Courier Guy. We’re relieved it reached you before the holidays and truly appreciate your patience while everything came together.
That said, I completely understand why this experience felt frustrating, and I want to sincerely apologise for the stress it caused. Your order, placed on 27 November, was for the Beenlem, which was clearly marked as a pre-sale item with dispatch from 8 December. Unfortunately, additional manufacturing and logistical delays pushed timelines further than expected.
We reached out to you on 14 December to explain the situation. We offered several options, including a refund, a change of delivery address, or an exchange for an in-stock item. You kindly chose to wait until delivery could happen before Christmas, and while we’re relieved it did, we know it was far closer than it should have been.
We completely understand how frustrating this must have felt, especially when you see ongoing promotions while waiting for your order. Your feedback is valid, and we’re making significant changes behind the scenes to prevent similar situations in the future.
Thank you again for your patience, and we genuinely appreciate the opportunity to fulfill your order in the end.
Sincerely,
Ced @ BraaiPlank