Paid in Full. Ignored Since. Terrible Service.

Extremely disappointed with this service.

I placed and paid for a pre-sale order in November for an item advertised as shipping from 8 December. It’s now 17 December and I still have ZERO delivery ETA, ZERO updates, and ZERO responses.

I have:

Messaged their WhatsApp support multiple times

Tried calling

Followed up politely asking for one simple thing: an ETA

I’ve been completely ignored.

This was meant to be Christmas gifts, and I’ve clearly explained that I need to plan — yet no one can be bothered to respond. Not asking for miracles. Not asking for a refund. Just basic communication.

This is shockingly poor customer service. Ignoring paying customers who are simply asking when their order will arrive is unacceptable and unprofessional.

If you’re considering ordering, be aware: 👉 pre-sale or not, you may be left in the dark with no updates and no responses.

All of this could be resolved with a single message. Instead, customers are left stressed, frustrated, and scrambling for alternatives days before Christmas.

Do better. This is not how you treat people who support your business.