1 reviews | Active since Aug 2022
Braaiplank Short Story
The first order came within 3 to 5 business days. That was awesome and impressive 5 **** for that! I was so impressed that I went back and ordered another gift.
The second order was very important and a special gift for my son for Christmas. To date (17 January 2025) the order was not delivered yet. I am following up regularly. I ordered the gift on 15th of December 2024, before they closed for the holidays. PRE- SALE: BraaiPlank™ Hammer Forged Butcher Knife (Expect delivery from 20th Dec 2024), When I queried, I received this email in return: Kindly note that we were closed from the 20th of Dec till the 2nd of January and also as indicated on our website when placing the order, it states that any orders placed after the 17th of Dec, that includes an engraving will only be completed and dispatched form the 13th of January 2025. I usually commend and support small businesses, I would even go as far as share details to boost their sales and assist them with business. I am sitting with a very disappointed son. If you know you are going to run specials over December, then order enough and keep skeleton staff to run your business over December when you are not available. This is now the second company that disappointed me over December with my children's gifts. Never again will I purchase gifts over December from small businesses.
I’m glad to confirm that your parcel has already been delivered — it reached you on 21 January 2025 via The Courier Guy (Tracking: UATCNS97). Even though the item did arrive, I completely understand that it missed the moment it was intended for, and I’m truly sorry for the disappointment this caused.
Thank you for sharing your experience so openly. A Christmas gift for your son is something special, and having it delayed past the holidays understandably felt like a let-down. You should never have had to follow up so many times to get clarity.
We’ve taken your feedback to heart. One of the improvements we’ve made since then is ensuring that we keep skeleton staff on duty throughout December, so customers can still receive support, updates, and urgent assistance even while the larger team is on break. Your experience highlighted exactly why this change was necessary.
While we can’t undo the delay, we genuinely appreciate you bringing it to our attention. Feedback like yours helps us refine our processes and do better going forward.
Sincerely,
Ced @ BraaiPlank
I’m glad to confirm that your parcel has already been delivered — it reached you on 21 January 2025 via The Courier Guy (Tracking: UATCNS97). Even though the item did arrive, I completely understand that it missed the moment it was intended for, and I’m truly sorry for the disappointment this caused.
Thank you for sharing your experience so openly. A Christmas gift for your son is something special, and having it delayed past the holidays understandably felt like a let-down. You should never have had to follow up so many times to get clarity.
We’ve taken your feedback to heart. One of the improvements we’ve made since then is ensuring that we keep skeleton staff on duty throughout December, so customers can still receive support, updates, and urgent assistance even while the larger team is on break. Your experience highlighted exactly why this change was necessary.
While we can’t undo the delay, we genuinely appreciate you bringing it to our attention. Feedback like yours helps us refine our processes and do better going forward.
Sincerely,
Ced @ BraaiPlank