GT
Gillian T
1 reviews | Active since Nov 2018
06 Dec 2025, 16:47
BraaiPlank ****
I ordered and paid online two weeks ago for two items valued at over 2k and have heard absolutely nothing back from them. I have emailed 3 times, Whattsapped twice and attempted to call twice. I have messaged them on Facebook and instagram but I am getting no response. I don’t know what else to do.
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Gillian T's updateReviewer Update
08 Dec 2025, 09:18At last. BraaiPlank has finally responded and apologised.
GT
Gillian T's update08 Dec 2025, 09:18
Reviewer Update
At last. BraaiPlank has finally responded and apologised.
Braaiplank.co.za's replyOfficial
10 Dec 2025, 11:59Hi Gillian,
I’m happy to confirm that your order has already been delivered — it was sent out on 10 December and reached Howick later that same day. I’m also glad we were able to reconnect with you and that you updated your review after receiving our apology.
Thank you for your patience while this was sorted out. I’m truly sorry for the stress you experienced trying to get updates. You placed your order on 25 November, and you were absolutely right to expect quicker communication and fewer follow-ups from your side.
Your order included the BraaiPlank™ Wall Mounted Wood Kindling Splitter and the Hammer Forged Butcher Knife. The delay came from unexpected manufacturing and logistical setbacks affecting the knives, which unfortunately pushed back dispatch for several customers during that period.
We’re genuinely grateful that you stuck it out with us — the items you ordered are fantastic pieces, and we hope they’ve lived up to your expectations.
If you need anything further or have any questions now that everything has arrived, please feel free to reach out. I’m always here to help.
Sincerely,
Ced @ TerraTAC
I’m happy to confirm that your order has already been delivered — it was sent out on 10 December and reached Howick later that same day. I’m also glad we were able to reconnect with you and that you updated your review after receiving our apology.
Thank you for your patience while this was sorted out. I’m truly sorry for the stress you experienced trying to get updates. You placed your order on 25 November, and you were absolutely right to expect quicker communication and fewer follow-ups from your side.
Your order included the BraaiPlank™ Wall Mounted Wood Kindling Splitter and the Hammer Forged Butcher Knife. The delay came from unexpected manufacturing and logistical setbacks affecting the knives, which unfortunately pushed back dispatch for several customers during that period.
We’re genuinely grateful that you stuck it out with us — the items you ordered are fantastic pieces, and we hope they’ve lived up to your expectations.
If you need anything further or have any questions now that everything has arrived, please feel free to reach out. I’m always here to help.
Sincerely,
Ced @ TerraTAC
Best regards,
Braaiplank.co.za's reply10 Dec 2025, 11:59
Official
Hi Gillian,
I’m happy to confirm that your order has already been delivered — it was sent out on 10 December and reached Howick later that same day. I’m also glad we were able to reconnect with you and that you updated your review after receiving our apology.
Thank you for your patience while this was sorted out. I’m truly sorry for the stress you experienced trying to get updates. You placed your order on 25 November, and you were absolutely right to expect quicker communication and fewer follow-ups from your side.
Your order included the BraaiPlank™ Wall Mounted Wood Kindling Splitter and the Hammer Forged Butcher Knife. The delay came from unexpected manufacturing and logistical setbacks affecting the knives, which unfortunately pushed back dispatch for several customers during that period.
We’re genuinely grateful that you stuck it out with us — the items you ordered are fantastic pieces, and we hope they’ve lived up to your expectations.
If you need anything further or have any questions now that everything has arrived, please feel free to reach out. I’m always here to help.
Sincerely,
Ced @ TerraTAC
I’m happy to confirm that your order has already been delivered — it was sent out on 10 December and reached Howick later that same day. I’m also glad we were able to reconnect with you and that you updated your review after receiving our apology.
Thank you for your patience while this was sorted out. I’m truly sorry for the stress you experienced trying to get updates. You placed your order on 25 November, and you were absolutely right to expect quicker communication and fewer follow-ups from your side.
Your order included the BraaiPlank™ Wall Mounted Wood Kindling Splitter and the Hammer Forged Butcher Knife. The delay came from unexpected manufacturing and logistical setbacks affecting the knives, which unfortunately pushed back dispatch for several customers during that period.
We’re genuinely grateful that you stuck it out with us — the items you ordered are fantastic pieces, and we hope they’ve lived up to your expectations.
If you need anything further or have any questions now that everything has arrived, please feel free to reach out. I’m always here to help.
Sincerely,
Ced @ TerraTAC
Best regards,