RC
Rob C
1 reviews | Active since Mar 2009
29 Nov 2025, 10:19
Braai Plank ****
Paid by credit card to order a blade and sheath. Want to add item to the order but email address bounces back and phone says unavailable try again later. Promo says for contact use Whatsapp; tried to access Whatsapp - unable to open their profile. I suspect this is a ****
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Braaiplank.co.za's replyOfficial
10 Dec 2025, 12:12Hi Rob,
I’m glad to confirm that your order is ready and shipping out today. Your tracking details will be sent shortly, and delivery to Johannesburg normally takes just 1–2 days with The Courier Guy.
Thank you for your patience while this was sorted out. I understand why the lack of communication made you feel unsure about your order, and I’m sorry for the difficulty you had reaching us.
After checking your order (BP34483, placed on 27 November), I can confirm that you purchased the PRE-SALE: BraaiPlank™ Hammer Forged Butcher Knife, scheduled to ship from 8 December. Because it was a pre-sale item, it hadn’t yet reached the dispatch stage when you contacted us.
We did face unusually high message volumes and some technical issues on our support channels, but that’s no excuse — you deserved a clearer update much sooner. Your order is legitimate and fully on track, and we appreciate you sticking with us while we worked through the delay.
If you’d still like to add to your order or have any other questions, I’m here and happy to help.
Sincerely,
Ced @ BraaiPlank
I’m glad to confirm that your order is ready and shipping out today. Your tracking details will be sent shortly, and delivery to Johannesburg normally takes just 1–2 days with The Courier Guy.
Thank you for your patience while this was sorted out. I understand why the lack of communication made you feel unsure about your order, and I’m sorry for the difficulty you had reaching us.
After checking your order (BP34483, placed on 27 November), I can confirm that you purchased the PRE-SALE: BraaiPlank™ Hammer Forged Butcher Knife, scheduled to ship from 8 December. Because it was a pre-sale item, it hadn’t yet reached the dispatch stage when you contacted us.
We did face unusually high message volumes and some technical issues on our support channels, but that’s no excuse — you deserved a clearer update much sooner. Your order is legitimate and fully on track, and we appreciate you sticking with us while we worked through the delay.
If you’d still like to add to your order or have any other questions, I’m here and happy to help.
Sincerely,
Ced @ BraaiPlank
Braaiplank.co.za's reply10 Dec 2025, 12:12
Official
Hi Rob,
I’m glad to confirm that your order is ready and shipping out today. Your tracking details will be sent shortly, and delivery to Johannesburg normally takes just 1–2 days with The Courier Guy.
Thank you for your patience while this was sorted out. I understand why the lack of communication made you feel unsure about your order, and I’m sorry for the difficulty you had reaching us.
After checking your order (BP34483, placed on 27 November), I can confirm that you purchased the PRE-SALE: BraaiPlank™ Hammer Forged Butcher Knife, scheduled to ship from 8 December. Because it was a pre-sale item, it hadn’t yet reached the dispatch stage when you contacted us.
We did face unusually high message volumes and some technical issues on our support channels, but that’s no excuse — you deserved a clearer update much sooner. Your order is legitimate and fully on track, and we appreciate you sticking with us while we worked through the delay.
If you’d still like to add to your order or have any other questions, I’m here and happy to help.
Sincerely,
Ced @ BraaiPlank
I’m glad to confirm that your order is ready and shipping out today. Your tracking details will be sent shortly, and delivery to Johannesburg normally takes just 1–2 days with The Courier Guy.
Thank you for your patience while this was sorted out. I understand why the lack of communication made you feel unsure about your order, and I’m sorry for the difficulty you had reaching us.
After checking your order (BP34483, placed on 27 November), I can confirm that you purchased the PRE-SALE: BraaiPlank™ Hammer Forged Butcher Knife, scheduled to ship from 8 December. Because it was a pre-sale item, it hadn’t yet reached the dispatch stage when you contacted us.
We did face unusually high message volumes and some technical issues on our support channels, but that’s no excuse — you deserved a clearer update much sooner. Your order is legitimate and fully on track, and we appreciate you sticking with us while we worked through the delay.
If you’d still like to add to your order or have any other questions, I’m here and happy to help.
Sincerely,
Ced @ BraaiPlank