MC
Marili C
1 reviews | Active since Dec 2025
08 Dec 2025, 08:21
Bad service delivery!!!!
Bad service delivery and not communicating with clients. I've reached out a couple of times after delivery time hasn't been met and they don't reply to emails or messages. They don't value client services to be a priority!
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Replies (1)
Braaiplank.co.za's replyOfficial
10 Dec 2025, 11:54Hi Marili,
I’m glad to let you know that your order has already been dispatched — it left our warehouse on 5 December 2025 and is currently on its way to Bloemfontein with The Courier Guy (Tracking: UATDDFFKZ). It should be arriving shortly.
Thank you for your patience while this was resolved. I truly apologise for the delays and for the difficulty you had reaching us. When communication falls behind, it creates unnecessary frustration, and I’m really sorry that this affected your experience.
The delay came from unexpected manufacturing and logistical issues with this batch of Hammer Forged Butcher Knives, and combined with the very high volume of Black Friday and Christmas orders, our response time slowed more than it should have. Still, you deserved timely updates, and I apologise that we fell short.
Here is your tracking link again for convenience:
https://braaiplank.co.za/a/track/BP33398
If you need anything further once your parcel arrives, please feel free to reach out — I’m here to help.
Sincerely,
Ced @ BraaiPlank
I’m glad to let you know that your order has already been dispatched — it left our warehouse on 5 December 2025 and is currently on its way to Bloemfontein with The Courier Guy (Tracking: UATDDFFKZ). It should be arriving shortly.
Thank you for your patience while this was resolved. I truly apologise for the delays and for the difficulty you had reaching us. When communication falls behind, it creates unnecessary frustration, and I’m really sorry that this affected your experience.
The delay came from unexpected manufacturing and logistical issues with this batch of Hammer Forged Butcher Knives, and combined with the very high volume of Black Friday and Christmas orders, our response time slowed more than it should have. Still, you deserved timely updates, and I apologise that we fell short.
Here is your tracking link again for convenience:
https://braaiplank.co.za/a/track/BP33398
If you need anything further once your parcel arrives, please feel free to reach out — I’m here to help.
Sincerely,
Ced @ BraaiPlank
Braaiplank.co.za's reply10 Dec 2025, 11:54
Official
Hi Marili,
I’m glad to let you know that your order has already been dispatched — it left our warehouse on 5 December 2025 and is currently on its way to Bloemfontein with The Courier Guy (Tracking: UATDDFFKZ). It should be arriving shortly.
Thank you for your patience while this was resolved. I truly apologise for the delays and for the difficulty you had reaching us. When communication falls behind, it creates unnecessary frustration, and I’m really sorry that this affected your experience.
The delay came from unexpected manufacturing and logistical issues with this batch of Hammer Forged Butcher Knives, and combined with the very high volume of Black Friday and Christmas orders, our response time slowed more than it should have. Still, you deserved timely updates, and I apologise that we fell short.
Here is your tracking link again for convenience:
https://braaiplank.co.za/a/track/BP33398
If you need anything further once your parcel arrives, please feel free to reach out — I’m here to help.
Sincerely,
Ced @ BraaiPlank
I’m glad to let you know that your order has already been dispatched — it left our warehouse on 5 December 2025 and is currently on its way to Bloemfontein with The Courier Guy (Tracking: UATDDFFKZ). It should be arriving shortly.
Thank you for your patience while this was resolved. I truly apologise for the delays and for the difficulty you had reaching us. When communication falls behind, it creates unnecessary frustration, and I’m really sorry that this affected your experience.
The delay came from unexpected manufacturing and logistical issues with this batch of Hammer Forged Butcher Knives, and combined with the very high volume of Black Friday and Christmas orders, our response time slowed more than it should have. Still, you deserved timely updates, and I apologise that we fell short.
Here is your tracking link again for convenience:
https://braaiplank.co.za/a/track/BP33398
If you need anything further once your parcel arrives, please feel free to reach out — I’m here to help.
Sincerely,
Ced @ BraaiPlank