Delivery never arrived but funds deducted

I ordered dinner at braai block via ubereats, Funds were deducted in my account but the food was never delivered but on the Uber eats app is Shows that the delivery was made. Tried contacting the delivery guy by the name Anthon but he keeps hanging my calls. I called Uber eats helpline but still no help. This is very unprofessional and demeaning. Mind you i have guests to feed. Order ***