Br property platform

Worst service ever.Paid R10k for rental of one of their flats.been unable to move in or get my refund.Phones and messages are ignored.Im being kicked out of where I'm staying cause they need their space. Nowhere to go with 2 kids who are busy with exams.All I want now is my refund and we go our separate ways but can't get anyone from the agency.THE WORST.