Good pricing and delivery service, but maybe improve on communications..

Am a amateur woodworker & I tried BPM Toolcraft for my recent orders as their pricing was reasonable and delivery much quicker than overseas. Was happy with everything until last order - arrived missing a box of *****s. Suspect they were out of stock on that one & sent the rest but invoiced everything. I sent a couple of emails but never got a response. So have written off the *****s (was a small amount) and I'm back with amazon.