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Jonathan S

1 reviews | Active since Jul 2012

18 Jan 2016, 15:37

Wrong petrol put into my car

I was very angry with the service I received from the BP garage in Fourways yesterday morning. I requested for the attendant to fill my car with 93 unleaded. The guy started filling my car with 95 unleaded and then ran away. By the time I noticed what he had done, he had already half filled my tank. I then called him and he filled the second half with 93 unleaded.<br> <br> This is a huge problem. What if he had put diesel into my car by mistake? I have never put 95 in my car now its mixing with the 93.<br> <br> Then when I asked for a supervisor to sort this out all the guy could say was \eish"\""sorry\"". He provided no reasonable solution to the problem and made me pay for everything even though I didn't ask for this fuel.<br> <br> Then he brought me my slip and the speedpoint from inside the shop to pay for the petrol. I told him I wanted to swipe at the pump because of fuel rewards but he insisted that its the same thing. I looked at my slip afterwards and its not the same thing. Usually the litres and fuel cost is displayed on the slip"

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Replies (1)
BP Southern Africa
BP Southern Africa's reply19 Jan 2016, 09:23
Official
Hello JonathanS123,

Thank you for taking the time to bring this to our attention, we appreciate your valuable feedback and apologize for any inconvenience caused. We will investigate this concern and a customer service representative will be in contact with you.

Regards
Customer Support