JS
Jonathan S

1 reviews | Active since Jul 2012

09 May 2016, 10:43

Wrong petrol put in my car again!

<p>This is getting ridiculous! The same petrol station has made the exact same mistake again! I ask for unleaded 93 fuel but I am given unleaded 95! The guys simply do not listen. This doesnt happen anywhere else, but now it has happened to me twice at the BP Monte fueling station. I am a very annoyed customer at the moment! All the guy does is apologise. More should be done for customers when a mistake like this is made. What happens if i needed Diesel and he makes the same mistake!?</p>

0
Replies (3)
JS
Jonathan S's update19 May 2016, 11:25
Reviewer Update
Why have I not gotten a response yet!!!!????!!!!
BP Southern Africa
BP Southern Africa's reply24 May 2016, 15:52
Official

Dear Jonathan

Thank you for taking the time to bring this to our attention, we appreciate your valuable feedback and apologize for any inconvenience caused. We will investigate this concern and a customer service representative will be in contact with you.

Regards

Customer Support

JS
Jonathan S's update25 May 2016, 07:07
Reviewer Update
Why has it taken so long to respond to me? that's not good customer service at all.