DM
Doreen M
1 reviews | Active since Aug 2016
03 Dec 2019, 08:29
Worst customer service
I went to BP Garage in Benoni using the company car, i asked for full tank which i know is 45 Litres. The petrol attendant decided to also do air lock of which i did not ask for because i know the company petrol card only pays a maximum of 45 litres. i ended up paying for the extra amount of R135 from my own pocket which is not fair.How does one put air lock without my approval. i am so disappointed with their service
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BP Southern Africa's replyOfficial
11 Dec 2019, 09:10Good morning Doreen,
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
Kindly provide us with the site name you visited as per printed slip and we will escalate this matter further.
We look forward to your prompt response.
Kind regards.
BP Customer care team.
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
Kindly provide us with the site name you visited as per printed slip and we will escalate this matter further.
We look forward to your prompt response.
Kind regards.
BP Customer care team.
BP Southern Africa's reply11 Dec 2019, 09:10
Official
Good morning Doreen,
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
Kindly provide us with the site name you visited as per printed slip and we will escalate this matter further.
We look forward to your prompt response.
Kind regards.
BP Customer care team.
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
Kindly provide us with the site name you visited as per printed slip and we will escalate this matter further.
We look forward to your prompt response.
Kind regards.
BP Customer care team.