AS
Arno S
1 reviews | Active since Nov 2012
13 May 2015, 13:59
Wild Bean Cafe - Ridiculous price increase
I bought a plastic Wild Bean Cafe coffee mug, two weeks ago, I asked how much a refill will cost etc. to justify the cost of the mug. I was instructed that a refill will cost me +/-R8 for a coffee and R11 for a Cappuccino. Last week a refill cost me R13, not R11 (price increase), today a refill cost me R18 (price increase)?!<br> <br> The manager showed me the new price list this morning, the normal paper cups hardly went up, whereas a refill is now R5 more than last week? The price of a new mug is still R39, which means that there is hardly any benefit to owning the mug. I feel totally **********, if this is your attitude, I will support other fueling stations and source my coffee elsewhere.
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BP Southern Africa's replyOfficial
22 May 2015, 15:25Hello mwarnos,
Herewith feedback for the 2 customer complaints received:
Dear customer,
Thank you for bringing your dissatisfaction to our attention.
We have conducted an investigation and realise that the site was still running the golden circle promotion which ended in 28 February as such the pricing you quote is that of the promotion.
The price adjustment made, was to the normal selling price which is not a significant adjustment to the normal retail price.
We do apologise for any inconvenience that may have caused.
Kind regards
Customer Support
Herewith feedback for the 2 customer complaints received:
Dear customer,
Thank you for bringing your dissatisfaction to our attention.
We have conducted an investigation and realise that the site was still running the golden circle promotion which ended in 28 February as such the pricing you quote is that of the promotion.
The price adjustment made, was to the normal selling price which is not a significant adjustment to the normal retail price.
We do apologise for any inconvenience that may have caused.
Kind regards
Customer Support
BP Southern Africa's reply22 May 2015, 15:25
Official
Hello mwarnos,
Herewith feedback for the 2 customer complaints received:
Dear customer,
Thank you for bringing your dissatisfaction to our attention.
We have conducted an investigation and realise that the site was still running the golden circle promotion which ended in 28 February as such the pricing you quote is that of the promotion.
The price adjustment made, was to the normal selling price which is not a significant adjustment to the normal retail price.
We do apologise for any inconvenience that may have caused.
Kind regards
Customer Support
Herewith feedback for the 2 customer complaints received:
Dear customer,
Thank you for bringing your dissatisfaction to our attention.
We have conducted an investigation and realise that the site was still running the golden circle promotion which ended in 28 February as such the pricing you quote is that of the promotion.
The price adjustment made, was to the normal selling price which is not a significant adjustment to the normal retail price.
We do apologise for any inconvenience that may have caused.
Kind regards
Customer Support