WHERE THE CUSTOMER IS A PAIN IN THE A........

<p>My husband and I live in Radiokop and use BP Radiokop frequently, to fill up with fuel and have our cars washed. Chance, at the carwash always friendly and willing to let us leave our cars to be washed and collected later.<br />Today, Sunday 4th December 2016 was a completely different story. Chance was not on duty and there was no-one with a drivers license that I could leave my car with so it could be washed but if I asked Patrick the manager, there wouldn't be a problem. I asked Patrick if I could leave my car keys with him so that my car could be washed. The disdain on his face told me that Patrick was clearly not impressed with this request. He took my keys reluctantly and when I respecitvely enquired (in Zulu) if there was a problem with my request, I was told in a very off handed manner that it wasn't a problem, but clearly it was. I paid for a "GOLD" wash which I understand is a wash and vacuum inside. I collected my car later but on arriving back home, I discovered that the car had only been washed on the outside, the inside had not been vacuumed or cleaned.<br />2 questions now remain:</p> <p>Is it against BP Radiokop's policy that no-one "drop and wash"? If so, there should be a notice informing customers of this.</p> <p>Was Patrick so p...d off about being asked by a customer if they could leave their car to be washed that he deliberately left the car locked so the carwash staff could not do the required work that was paid for?</p> <p>Disappointing service and VERY, VERY unfriendly and uncooperative management.</p> <p> </p>