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zubayr D

1 reviews | Active since Mar 2009

23 Apr 2015, 17:52

We trust our staff not our customers

0At about 9 am I stopped at the BP filling station to top up my tank, the gentlemen service was good until he asked if I am paying with card or cash. I gave him my fleet card expecting him to swipe it on his portable machine instead he started walking away from me towards the quick shop. I called him back told him that under no circumstances will he swipe my card with out me being present. When we got to the shop I wanted to know why are they doing this when they have the portable machine available the lady had a smurk on her face and pointed to the manageress behind her. The manageress hesitated to assist eventually she walked out of the store and said SIR WE DO THIS TO PREVENT *****. I failed to understand the logic behind this firstly I will be putting my card into a strangers hand and there is a great chance it can be cloned. Secondly all my details<br> are on the card if the car description or number plate didn't match I'd understand,nevertheless I told the manageress I will never support this station again and very calmly she said it fine.<br> <br> <br>

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Replies (1)
BP Southern Africa
BP Southern Africa's reply28 Apr 2015, 13:49
Official
Hello zubsone,

We acknowledge receipt of your complaint. We will investigate and revert.
Kind regards
Customer Support