MP
Mellissa P
1 reviews | Active since Oct 2020
21 Oct 2020, 08:51
UTTERLY BAD SERVICE BP FLORA LAKE SERVICE STATION
I would like to review BP flora lake service station. I received disappointing service from the co-owner being a loyal customer since they started operating. The lady has no customer services skills, she doesnt give you an opportunity to speak and instead of taking ownership of the problem she pushes the blame and let her customer sit in the scorching heat as long as she receives her money she doesnt have a care in the world, Embarrasing in front of other clients, like I was unable to pay my petrol bill. Her manager is not any beter. I take my hat off to the petrol attendant he is the only one that deserves a star. Unprofessional, disappointing utterly bad service.
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Replies (3)0
Replies (3)BP Southern Africa's replyOfficial
21 Oct 2020, 12:13Good day Mellissa,
I am sorry to hear of your recent experience at one of our sites.
In order for me to investigate the matter further and provide you with an update of our investigation, please could you supply me with your contact number as well as your email address.
Best regards, BP Southern Africa.
I am sorry to hear of your recent experience at one of our sites.
In order for me to investigate the matter further and provide you with an update of our investigation, please could you supply me with your contact number as well as your email address.
Best regards, BP Southern Africa.
BP Southern Africa's reply21 Oct 2020, 12:13
Official
Good day Mellissa,
I am sorry to hear of your recent experience at one of our sites.
In order for me to investigate the matter further and provide you with an update of our investigation, please could you supply me with your contact number as well as your email address.
Best regards, BP Southern Africa.
I am sorry to hear of your recent experience at one of our sites.
In order for me to investigate the matter further and provide you with an update of our investigation, please could you supply me with your contact number as well as your email address.
Best regards, BP Southern Africa.
MP
Mellissa P's updateReviewer Update
21 Oct 2020, 12:36Good day,
My telephone number *** my email address ***
Many thanks
Mellissa Prins
My telephone number *** my email address ***
Many thanks
Mellissa Prins
MP
Mellissa P's update21 Oct 2020, 12:36
Reviewer Update
Good day,
My telephone number *** my email address ***
Many thanks
Mellissa Prins
My telephone number *** my email address ***
Many thanks
Mellissa Prins
BP Southern Africa's replyOfficial
28 Oct 2020, 10:44Good day Mellissa,
Thank you for your patience. The matter has been escalated and we are just awaiting an update where we will then get in touch with you once more.
Best regards, BP Southern Africa
Thank you for your patience. The matter has been escalated and we are just awaiting an update where we will then get in touch with you once more.
Best regards, BP Southern Africa
BP Southern Africa's reply28 Oct 2020, 10:44
Official
Good day Mellissa,
Thank you for your patience. The matter has been escalated and we are just awaiting an update where we will then get in touch with you once more.
Best regards, BP Southern Africa
Thank you for your patience. The matter has been escalated and we are just awaiting an update where we will then get in touch with you once more.
Best regards, BP Southern Africa
