tT
tanniereets T
1 reviews | Active since May 2017
03 Jul 2020, 11:17
UNSAFE dangerous SERVICE station. Bad attitude
IF YOU LIVE IN RAMSGATE,/MARGATE N E V E R fill up at BP Ramsgate. BECAUSE OF THEIR NEGLIGENCE my car was damage to the amount of R15 000.00 The INCONVENIENCE I as a single pensioner lady NOW SUFFER BECAUSE OF this is immeasurable. They just walked away are in NO way INTERESTED to cover the R1500 I need as a deposit. THEY MUST HAVE PUBLIC LIABILITY AS A BUSINESS FROM WHICH THEY CAN GET TGE MONEY FROM. But they say it is BP South Africa that was negligent and have no interest to keep up MAINTENANCE of their branch. THIS is unacceptable. It's all about MONEY MONEY MONEY MONEY the client is nothing.
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BP Southern Africa's replyOfficial
14 Jul 2020, 09:40Good day Retha,
Kindly accept our apologies for the delay in response. we could also like to extend our apologies for the level of service you have received from our team on site.
We Have now escalated this matter to site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
I have also requested that site to give you a call back and advise a way forward. Once we have received feedback we will then get in contact with you.
Kind regards.
Customer Care team
Kindly accept our apologies for the delay in response. we could also like to extend our apologies for the level of service you have received from our team on site.
We Have now escalated this matter to site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
I have also requested that site to give you a call back and advise a way forward. Once we have received feedback we will then get in contact with you.
Kind regards.
Customer Care team
BP Southern Africa's reply14 Jul 2020, 09:40
Official
Good day Retha,
Kindly accept our apologies for the delay in response. we could also like to extend our apologies for the level of service you have received from our team on site.
We Have now escalated this matter to site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
I have also requested that site to give you a call back and advise a way forward. Once we have received feedback we will then get in contact with you.
Kind regards.
Customer Care team
Kindly accept our apologies for the delay in response. we could also like to extend our apologies for the level of service you have received from our team on site.
We Have now escalated this matter to site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
I have also requested that site to give you a call back and advise a way forward. Once we have received feedback we will then get in contact with you.
Kind regards.
Customer Care team