********* Treatment at BP Garage

I am writing to express my deep dissatisfaction with the treatment my partner and I received at your establishment today around 10 PM.

Upon arriving at the garage, I was stopped by your security personnel and told that I was not allowed to enter the store because I was wearing a gown. There is no signage or information outside the shop stating that such attire is prohibited, which made this situation even more confusing and frustrating. Nevertheless, I comp**** with the security guard's instructions and returned to the car, asking my partner to go inside and make our purchase instead.

After my partner had made the payment at the till and was leaving the store, the security guard again intervened, demanding to see the payment slip. Despite clearly witnessing my partner pay for the items, the guard persisted in demanding the receipt and even went as far as taking down our car's registration number.

As loyal customers who frequently shop at this garage, we were shocked and disappointed by this unprofessional and ********* behavior. We have never experienced such treatment before, and it left us feeling singled out and unfairly harassed.

I believe it is important for your team to review the actions of your security personnel and clarify whether this is standard procedure. If there are dress code policies or other rules in place, they should be clearly communicated to customers upon entering the premises. Additionally, the manner in which customers are approached and treated should always reflect respect and professionalism.

I trust that this matter will be taken seriously, and I would appreciate a prompt response regarding the steps you plan to take to address this situation.