THEIFTS AND ********!!

POUR SERVICES AND ********! Good day, my name is Vanessa and I stay in Cape town, Khayelitsha.

I have an issue or rather say I was ****med from 1 of your bp garage in cape town(BP GARAGE, BONGA KHAYELITSHA)

On the 20th of February 2023, at around about 09h45, I went to that garage to fill up my tank as I stay close to that garage and that’s my regular garage, however even I pay that petrol attendance advise that the payment process did not go through(funds) but I had my cellular device with me as I saw bank notification, money coming out from my account, the petrol attendance therefore advise that the money will be reversed back into my account, which happened shortly after he just advise, and the amount figure was R785,20. He then swopped again my bank card for the second time and the transaction went through successfully this time around and that was on the 20th of February 2023 in the morning, I then left the garage and that even I went off from cape town to Eastern cape, which I arrived in Eastern cape on the following day which was 21 of February 2023.

A week later I return back in cape town and the 01st of march 2023 I did my shopping and I slept that day with R1700 and some odd left on bank account and when I woke up the next day 02 of march 2023 and by the way I’m suppose to return back to work as I was on leave from work, I got a shock om my life, transaction of AGAIN R785,20 has been pull out of my account and in actual fact it was taken out from my account on the 01 of march 2023 but I ONLY got to see it the next morning and on top of that the is also a R100 that was taken out from my account on the 21 of march 2023 while I was out of cape town, being in eastern cape and it ALSO taken out by the same garage, BP GARAGE BONGA KHAYELITSHA, I went there yesterday 02/03/2023 at around 07:30 AM and I was advise by 2 cashiers that manager starts at 09h00 am and I waited with my bank statement and receipts from the day that reversal incident happened(20/02/2023) ohhhh by the way the petrol attended who was assisting me advised me that I can keep the slips from swop machine as proof if something happened, in case of double deduction.

I stepped out from the garage, trying by pass time and when I return to the garage and I went to cashiers again, was advise that manager is in and he LITERALLY took almost 30mins to come out of the office and assist me, as I also advise my management team at my work that I have an issue that I need to sort out , ill return to the office latest at 09h00, remember cashier advise that manger ONLY starts at 09h00….how TIME CONSUMING for me and yet I’m the 1 who lost EXACTLY r885.20(including the R100 that was taken on the 21/02/2023).

We finally got to the office and I have shown him all the proof starting from bank statement swop machine receipts but this guy still insist that I need to get him the reversal transaction that didn’t appear on my bank statement as I advise him that I did occur on the 20th of Feb 2023 when I was busy with petrol attendance, I then called my bank from my bank and bank consultant MADE it every clear that the reversal WILL ONLY show on the balance not on the transaction list, he then insist that I need to get something in black and white from my bank that state all the sms’s that occur from the 20th of February till the day the second R785,20 was taken out, as he will ONLY know that the money is not sitting somewhere between me and my bank, hes exact words was “I’M WILLING TO PAY YOU EVERY CENT, BUT I CANT JUST GIVE YOU THE MONEY BACK, I NEED TO MAKE SURE”. I then went back to the bank and ALL this time I’m using my work time and well as my own petrol of doing all this roaming around…

When I came back from the bank with all the SMS’S and now with bank statement+swop machine slips, he saw all the transaction and he then said he will get to their bank to see what going on on their side, as he he don’t understand how is that money was taken out from my bank while I was not at their petrol station with my card, and my answer to that was DO YOUR HOMEWORK, if you do take look and you can even check your cctv footage I laid my foot in this garage on the 20th and transaction for R785.20 was made on 20th but to my surprise money was taken out on the 22rd of feb, so how will I know what have you guys done to my account for you to then DEDUCT again for the second time on the 01st of march???? He couldn’t answer me…

He then said yesterday after 12h00pm when I realised that I wont be able to go to work, he will phone me yesterday the 02/03/2023 before then end of business day with feedback or lastest today the 03/03/2023, as I’m nowing tying again at 11h07am and I haven’t even received 1 single call, I then decided to be grant ANOTHER time off to drive back to the garage for a feedback, I feel like I’m treated like a ******** offwhich I’m the 1 who lost couple of Rands and money that brings food to the table for me children, my daughter didn’t go to the school cause I don’t have money to pay for her transport and here BP is keeping my blood and sweat money that I worked for, demaning for proof and more proof that I have provide them with and YET I’m the one that suffer.

Did I broke the law to just go there and fill my tank and paid what I come there for???

I WANT ALL MY MONEY BACK AND ALL THE MONEY THAT I HAVE SPENT TO DO ALL THE RUN AROUND FOR!!!!

I WONT STOP AND I WILL MAKE NOISE TILL I GET WHAT IS DUE TO ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

Regard VERY UPSET AND DISSAPPOINTED CUSTOMER Vaneessa

If you need all the proof, feel free to reply to the my email : ***