terrible service

Good day

I would like to report the terrible customer service at BP, Main Reef Road Crown 2092.

At several occasions I’ve been let down with the absolutely horrific customer service at this branch. I’ve noted down my bad experiences below.

1. A few months I decided to use the FNB ATM at this branch and I was a victim of ***** as I was making a withdrawal and the security guard who was on duty at that time, allowed two gentlemen to try an overpower me at the ATM I was using and stole my bank card. The security guard completely disregarded the issue and told me that nothing happened until i spoke to the manager who also could not solve the issue.

2. On 15/01/2021 I was filling fuel at the branch and I was paying by card, the petrol attendant made took off two payments instead of one. When I noticed the mistake I went back to the branch and I was directed to the supervisor who however made it seem like the two payments were not taken. Eventually I managed to recover my money back.

3. On 21/01/2021 I was driving towards the fuel pump when a taxi driver cut me off and almost collided into my vehicle. I therefore spoke to the fuel attendant who saw me driving towards the fuel tank, he told me that the taxi driver was correct for doing such to me and he could not do anything about it. I felt absolutely manipulated as he told me to turn away and go to another fuel station.

I am utterly disappointed by the customer service given at this branch and I would like if this issue is solved as soon as possible.