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veronicalichaba V

1 reviews | Active since Oct 2016

11 Oct 2016, 22:25

****** R200 petrol

<p>I went to BP garage in vereeniging to pour R200 petrol in my half full tank. The attendant put the nozzle in my car but no petrol. I paid using my bank card and he said it declined so I paid cash. As I start my car I notice there is no change in the petrol gaige. I informed the attendant and he told me it normally happens when you pour petrol from their garage. He said it will pick up after driving a few minutes. I requested a slip and he went to the window and the cashier gave him a slip without him paying the money I gave him. I drove to the next robot and there was no change. I drove back to the garage to notify them and he rudely told me there is nothing he can do. He said the petrol is there I must just drive. I asked to speak to his manager and he said I must come Monday so that his manager can show me video footage that he poured petrol in my car. I was greatly inconvenienced with lack of petrol, I couldnt get to Witbank with half a tank and I didn't have any more money. I want my money or petrol please help me</p>

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Replies (1)
BP Southern Africa
BP Southern Africa's reply18 Oct 2016, 14:51
Official

Good Day

We acknowledge receipt of your complaint. We will investigate and revert back to you.

Kind Regards

BP Customer Service