LM
Lerato M
1 reviews | Active since Dec 2019
23 Jul 2020, 17:51
****** by attendant
Good day
I am very disappointed at the service from BP kliprivier drive, Alberton
I went there yesterday 23 July] around 2 pm, to purchase petrol for R200, my daughter mistakenly handed the attended [Deon] R400, he didn't even hand back the change he kept quite, I only realized when I got home that we overpaid
I feel ****** by him and such behavior is unprofessional and ********* because he could be tacketing elderly people from his behavior....
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BP Southern Africa's replyOfficial
27 Jul 2020, 10:18Good day Lerato,
Kindly accept our apologies for the delay in response. we could also like to extend our apologies for the level of service you have received from our team on site.
We Have now escalated this matter to site management. Customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
Once we receive feedback we will be in contact with you.
Kind regards.
Customer care Team
Kindly accept our apologies for the delay in response. we could also like to extend our apologies for the level of service you have received from our team on site.
We Have now escalated this matter to site management. Customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
Once we receive feedback we will be in contact with you.
Kind regards.
Customer care Team
BP Southern Africa's reply27 Jul 2020, 10:18
Official
Good day Lerato,
Kindly accept our apologies for the delay in response. we could also like to extend our apologies for the level of service you have received from our team on site.
We Have now escalated this matter to site management. Customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
Once we receive feedback we will be in contact with you.
Kind regards.
Customer care Team
Kindly accept our apologies for the delay in response. we could also like to extend our apologies for the level of service you have received from our team on site.
We Have now escalated this matter to site management. Customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
Once we receive feedback we will be in contact with you.
Kind regards.
Customer care Team