Rewards Card Not Processed, Resulting in Lost Competition Entry

I visited a BP Garage where there is an ongoing competition that requires customers to spend over R500 on fuel and swipe their rewards cards to qualify.

I met the spending requirement and handed my rewards card to the petrol attendant. However, when he attempted to swipe it, he did not inform me that the card was declined. He also did not ask for my Pick n Pay rewards card as an alternative, which I normally use.

As a result, the transaction went through without any rewards card linked, and I have now lost the opportunity to enter the competition through no fault of my own.

I am disappointed with the lack of communication and customer service, as a simple notification or request for another card would have resolved the issue immediately. I would like BP to investigate this matter and advise if anything can be done to rectify the situation.