RE: Grievance regarding vehicle restriction Incident at Heritage BP garage

Dear BP Garage Management Team, I am writing to formally lodge a grievance regarding the disrespecting and highly unprofessional treatment I received yesterday, 18 November 2024 at Heritage Park BP garage, When my vehicle was unjustly clamped in what was perceived to be a non-restricted parking area. On the mentioned date, my vehicle was clamped in a section of your parking lot where there were no visible signs indicating any restrictions. Upon discovery of this, my initial response was to seek clarification from your staff, and subsequently requested to speak with the manager to address the matter amicably. To my dismay, when me and my colleague requested to speak with the manager, we were informed that he was busy and unavailable. This was followed by conflicting information, with a staff member eventually indicating that the manager was not present on the premises that day. The lack of transparency and professionalism exhibited by your team's actions was deeply concerning and exacerbated and already frustrating situation. Subsequently, upon managed to establish contact with the manager, his dismissive and unprofessional attitude towards my concerns was disheartening. Despite my efforts to explain the situation and express my lack of awareness regarding the parking restrictions, he failed to display empathy or understanding towards the issue at hand. Furthermore, the exorbitant fee of R250 impose for what was merely a brief period of parking is simply unjustifiable. I firmly believe that this unjust and arbitrary clamping of my vehicle coupled with the unprofessional conduct displayed by your staff warrants a full refund. Be mindful while I was busy with the staff member to get this matter resolved, a car with registration number BVC100B, which was one of our vehicle, was parked there for more than an hour. I urge you to address this matter promptly and provide me with a refund of the clamping fee paid. Falling to do so will compel me to pursue further steps to seek redress for the inconvenience and distress caused due to this egregious incident. I expect a prompt response from your end regarding the resolution of this grievance. Your swift action in this matter is highly appreciated.

Please assist up until today I have not heard from them regarding this matter.