NM
Nompumelelo M

1 reviews | Active since Jan 2010

27 Nov 2015, 11:09

Putting customers orders on dirty counter

On thursday 26/11/2015 around 06:50 am...I bought a large hot chocolate at a Wild Bean Cafe BP Autohouse in Westville. I was given a sticker to make payment at the cashier, when I come back the server had put my hot chocolate and the lid on the counter face down. I asked for another lid cos the counter was very dirty...She fetched another lid and banged it face down on the dirty counter and left it there while I had my hand stretched out expecting she will put the lid on my hands.<br> <br> She gave me a dirty look and left, I took the order and left....If your server behaves likes that and think she can get away with it means management condones such behavior. I paid money for something I couldn't consume

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Replies (1)
BP Southern Africa
BP Southern Africa's reply05 Dec 2015, 17:25
Official
Hello NLM,

Thank you for taking the time to bring this to our attention, we appreciate your valuable feedback and apologize for any inconvenience caused. We will investigate this concern and a customer service representative will be in contact with you.

Regards
Customer Support