Poor Service from BP Customer Care

I have had an extremely disappointing experience with BP Customer Care.

On 21 August, I reached out via email to register my BP Rewards card that I received at the Voortrekker Road, Parow station. The card kept giving me an error when I tried to link it online. I provided my card number and asked for assistance.

After waiting five days, I eventually received a response asking for my cell phone number. I promptly rep**** with the required details, but since then I have been completely ignored. Despite following up twice (on 27 and 29 August), I have had no further assistance or resolution.

It is very frustrating to see that BP has a loyalty program that does not work as intended, and even more disappointing that their customer service cannot resolve a simple registration issue or even respond to follow-ups.

This level of service is unacceptable for a company of BP’s size. I expected much better support, and right now I cannot recommend the BP Rewards program to anyone.