ZB
Zimkita B

1 reviews | Active since May 2010

18 Apr 2019, 19:46

POOR SERVICE

I was in BP Garage in King Williams Town, Alexandra Road, round about 5 and I need air for my tyres, I sat there for about 10mins without any help while they were servicing other cars, I had to complain that others cars were coming and going while I was not getting any help, so I was undermined because I was not pouring petrol, the Manager came and he asked if I'm being served I told him, so when he heard I just wanted air I was clearly not a priority, so finally someone came to assist me and I told him I don't know the pressure and they usually check for me, so the guy refused to help me, and I heard the Manager instructing them not to assist me and the other guy even said let me station there cause they are busy, so I called a friend asking for Tyre preseeure then I told them, still they refused to help me I had to drive to another station of which they helped without giving me any bad attitude, I'm so disappointed cause I do go and pour petrol so now when I come to ask for air I'm not a priority☹️☹️☹️

0
Replies (1)
BP Southern Africa
BP Southern Africa's reply23 Apr 2019, 09:26
Official
Good day Zimkita,

We're very sorry to hear about the bad experience you had at one of our BP sites.

We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.

Regards,

The BP Customer Service Team