Poor Management Skills

Good day, I took my car (VW 2.5 Caravelle) to BP filling station (Camellia) on Friday 27 March for a car wash, I spoke to the supervisor Thabo and told him that I need to get back to the office because I was busy with a client he (Thabo) told me that its fine he will drive it through the wash-bay and I can come and get it at 15:00 just to find out that the gear-lever has been broken I asked him what happened and told me that's how it was and that I wasn't supposed to leave the key when I asked him where is that written and why didn't he tell me in the first place? Guess what? He took me the men's toilet very far from where that wash-bay is at and in there was a board that reads \lock vehicle when leaving it"which to my understanding is for the people who parks their vehicle outside and used the toilet"