BD
Bakang D

1 reviews | Active since Aug 2016

15 Aug 2016, 08:47

Poor customer service

<p>0n the 14/08/16 at around 21:00 I went to BP Bergbron to fill my wife's car with petrol. Due to FNB sytems being offline, I experienced issues with my payment and took a walk to the Bergbron centre in the hope of being able to withdraw some cash, still this was not helpful. On my arrival back to the garage, two security cars were encircling my wife's car as thou I had ran away without paying. I spoke with the petrol attendant to get in the car with me to go collect money from my wife at the next Engen garage opposite where we reside, which is less than 2km aways. The attendant got in the car but asked the security car to escort us even saying words like people leave witout paying. This experience made me feel like I was not a loyal customer who pours petrol each week, wash both my car and my wife's car at the car wash due to the great customer service. The service I received from David made me feel like I was being equated to a *****, a ***** who would leave a car worth >R250 000 for petrol that was R200. David's service was unacceptable and makes me think that my wife and I will stop using the BP garage. Please have some disciplinary action against him so that such similar situation does not happen to any other customer as your image may end up being *****ed. </p>

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Replies (1)
BP Southern Africa
BP Southern Africa's reply18 Aug 2016, 08:15
Official

Dear Bakang,

Thank you for taking the time to bring this to our attention, we appreciate your valuable feedback and apologize for any inconvenience caused. We will investigate this concern and a customer service representative will be in contact with you.

Regards

Customer Support