POOR CUSTOMER SERVICE

BP GARAGE VOSLOORUS MC BOTHA DRIVE DEBITED MY ACCOUNT TWICE ON THE 1ST OF JANUARY 2019,I ADVISED THEM OF THE DOUBLE TRANSACTION AND THEY REQUESTED MY BANK STATEMENT AS PROOF AND I GAVE THE STATEMENT AT MY OWN COST, I HAVE BEEN GOING BACK AND FORTH WITH THE REFUND OF SECOND TRANSACTION,SUPERVISOR KINGSTONE TOLD ME ITS NOT THEIR PROBLEM AND I WON'T GET MY REFUND,WHAT IS CUSTOMER SERVICE IN BP,DO THEY KNOW THAT IF IT WASN'T FOR CUSTOMERS THEIR BUSINESS WOULDN'T BE UP AND RUNNING.I NEED MY MONEY AS WE ALL KNOW MONEY DOESN'T GROW ON TREES...I NEED EVERYONE TO KNOW OF POOR CUSTOMER SERVICE THAT THIS COMPANY HAVE,THEY NEED TO TAKE THEIR STAFF TO TRAINING ON HOW TO TREAT CUSTOMERS...