Pick 'n pay points always a problem
Cannot understand why we can never get our Pick 'n Pay points at the fuel station in Sarnia Road, always excuses, machine is down, we have lost over R1200 in points and then they still expect us to rush back and support them. We cannot be running backwards and forwards to try and have our card swiped for points if the machine was down which is often. Upgrade the system this has been going on for a month. Sometimes wonder if it is not a ****
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BP Southern Africa's replyOfficial
17 Mar 2019, 15:32Good day Keith,
We're sorry to hear about the problem you've had with swiping your Smart Shopper card at 1 of our BP garages.
Here at BP it is of utmost importance to us that our Smart Shopper rewards program is accessible and working for all our customers, so that you get the Smart Shopper points you deserve for refueling at BP.
We will be sure to get in touch with you shortly to get more details regarding this matter and to determine if you are still experiencing issues with Smart Shopper at our BP sites.
Regards,
The BP Customer Service Team
We're sorry to hear about the problem you've had with swiping your Smart Shopper card at 1 of our BP garages.
Here at BP it is of utmost importance to us that our Smart Shopper rewards program is accessible and working for all our customers, so that you get the Smart Shopper points you deserve for refueling at BP.
We will be sure to get in touch with you shortly to get more details regarding this matter and to determine if you are still experiencing issues with Smart Shopper at our BP sites.
Regards,
The BP Customer Service Team
BP Southern Africa's reply17 Mar 2019, 15:32
Official
Good day Keith,
We're sorry to hear about the problem you've had with swiping your Smart Shopper card at 1 of our BP garages.
Here at BP it is of utmost importance to us that our Smart Shopper rewards program is accessible and working for all our customers, so that you get the Smart Shopper points you deserve for refueling at BP.
We will be sure to get in touch with you shortly to get more details regarding this matter and to determine if you are still experiencing issues with Smart Shopper at our BP sites.
Regards,
The BP Customer Service Team
We're sorry to hear about the problem you've had with swiping your Smart Shopper card at 1 of our BP garages.
Here at BP it is of utmost importance to us that our Smart Shopper rewards program is accessible and working for all our customers, so that you get the Smart Shopper points you deserve for refueling at BP.
We will be sure to get in touch with you shortly to get more details regarding this matter and to determine if you are still experiencing issues with Smart Shopper at our BP sites.
Regards,
The BP Customer Service Team