AM
Abuti M

1 reviews | Active since Jun 2020

03 Jun 2020, 11:00

Petroleum attended mixed diesel with fuel

I Mr Telang Mo***eng with contact number ***.

On Friday 29-05-2020 evening, I filled up my vehicle with R250.00 at Randhart Swartkoppies road, BP station. Before the petrol attendant, service my car he asked me to fill up 93 or 95, I answered him by saying “no, diesel”. He then performed his duties, after filled up he came to my driver’s side with speed point machine so that I can pay, but I have him R250 cash. I then left the station without a receipt of payment.

As I was approaching Grasmere, the vehicle started to lose power and gave me bad performance. I tried to drive it to the nearest safe place which was engen fuel station, so that I can check what was the problem into it. I checked the vehicle then found that the vehicle was releasing something of white excessive smoke and engen was shaking. I then contacted my mechanic and explain, He said it could be the mixing of petroleum and diesel.

I then contact the Swartkoppies Randhart BP station, asked to to speak to manager. I explained to her the story, she said I must give her few minute to check on her footage then she will get back to me. She phoned me back with landline number +27 (11) ***, she asked me must she send a towing or I can tow it from there, then next morning they take it to their workshop-men. I told her that I need my mechanic to check it first as she was giving me threatening answers.

I towed my vehicle to my place same evening, then went back to BP and try to talk to the manager but she was no longer on duty on my arrival.

On Monday Monday 01-06-2020 morning I phoned the station an tell the lady that is true that vehicle was filled with petroleum from her service station. She said that cannot be true cause her system showed her diesel not petroleum after few minutes she said I must send her my location so she can send his towing guy to come an pickup the vehicle to workshop man so he can check and fix the vehicle.

I telephonically contacted BP customer service customer centre *** on Monday morning and assisted by Mr Ubuntu. I’ve explained my frustrating story to him, he then asked me contacts of that BP service so he can contact them then he will get back to me. He haven’t contacted me until today.

I’ve went an check the vehicle where they took it too an the workshop-men told me that he drained old diesel and put new diesel. He said that contamination affected injector 4th.

Kindly assist me with this matter.

Yours sincerely T Mo***eng

0
Replies (1)
BP Southern Africa
BP Southern Africa's reply10 Jun 2020, 11:02
Official
Good morning Mbali,

We're very sorry to hear about the bad experience you had at one of our BP sites.

We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, 

Kindly provide us with your contact details and we will escalate this matter further.

We look forward to your prompt response.

Kind regards.

Customer care team.