1 reviews | Active since Nov 2016
Petrol in a diesel motor
<p>I would just like to inform you of the service I have received over the last few months and I want to make you aware that one of your branches is providing such poor service.<br /> <br /> On Sunday 23/10/2016 , BP ontdekkers put petrol in my diesel car. After telling the attendant twice and having a very clear label on my cap (which we bought to his attention- with a response of "the customer is always right)he still managed to put petrol in. Thereafer, he tried to argue that i told him petrol (please keep in mind that this is my first car and I've never had to put petrol in- I wouldn't have said petrol) , even with a very clear label stating Diesel. <br /> <br /> At my inconvenience I had to leave my car over night at the garage, had to make arrangments to get to and from work on Monday and my father had to take half a day off work.<br /> <br /> Everything seemed to be in working condition after the tank had been drained.<br /> <br /> On sunday 27/11/2016. The same attendant helped me. I asked to fill my tank up, once he was done we noticed that there was a large amount of diesel gushing out the bottom of my car. We concluded that the attendant over filled my tank and clearly was not concentrating on the job at hand.<br /> <br /> Considering I had put in R100 diesel on Friday 25/11 and R50 on 23/11, and that I don't normally pay anything over R450 for an EMPTY tank. I had to pay R501 for the second mess up they had made. I think this is ridiculous as this was NOT my mistake and shouldn't have to pay for theirs!<br /> <br /> Never the less, I left it. Only to notice on Saturday 03/12/2016 that my tank was STILL leaking diesel. We had a look under the car on Tuesday 06/12 only to find that when bp took the tank out to drain the petrol that was incorrectly put in, they did not re fit the pipes properly when they put the tank back resulting in a leaking tank, hence I have lost more diesel and more money at BP Ontdekkers expense!!<br /> <br /> Once again, my father has to take off another day off work and I will have to make arrangments to get to work again so they can fix their stuff up.<br /> <br /> Before I stopped at BP Ontdekkers on 23/10/2016 I had a perfectly working car and I expect nothing less that for bp to address this matter with urgent attention for the numerous inconveniences, everything i have had to put up with and all the extra money that I have had to put in.<br /> <br /> I look forward to hearing from BP</p>
Good day
We acknowledge receipt of your complaint. We will investigate and revert back to you shortly.
Kind regards
BP Customer Services
Good day
We acknowledge receipt of your complaint. We will investigate and revert back to you shortly.
Kind regards
BP Customer Services
