Pathetic Wild Bean Service

<p>Hi,</p> <p> </p> <p>I logged he below with wild bean cafe social media site on 24/07/2017 and this issue is still not resolved: </p> <p> </p> <p>Good Day,</p> <p>I have logged a complaint with the Wild Bean Cafe Johnson Road, Athlone, Cape Town - w.r.t their being no kitchen staff available for the Wednesday Hotdog specials. where I received the below communication:</p> <p>"We do strive to provide our customers a quality service and experience, unfortunately in some cases like this one we cannot always satisfy everyone.<br /> <br />If I look at the time stamp on the till slip, it is 2.00am Wednesday morning and there are no kitchen staff on duty.<br /> <br />So the staff member who advised you that there is no one to make the hot dogs would have been correct.<br /> <br />Unfortunately the staff on duty during the late night shift are the cashiers and this means there are limited options available from the kitchen. We do not have the foot traffic to justify having kitchen staff throughout the night."</p> <p>This is unacceptable, as staff on duty should have the necessary s**** to heat up a hotdog. It is not brain surgery and this response is merely a excuse to cover themselves. Furthermore, I reviewed the terms and conditions in this regard - an no times are mentioned for these promotions.</p> <p>I would suggest that the necessary steps be taken to train the night staff to be equipped with the necessary s****s to manage all area's of the store.</p> <p>I trust this matter will be reviewed and feedback will be provided to me soonest, as I am not happy with their response.</p> <p>Thanks,</p> <p>Regards"</p> <p> </p> <p>I trust this will be actioned soonest.</p>