PATHETIC SERVICE

On Wednesday 25th September whilst leaving Franschhoek for the Eastern Cape, our vehicle began to display a check engine light. This was around 4pm in the afternoon and due to the time the flatbed got to us it was late. Vehicle was dropped with Suzuki Stellenbosch the following morning for assessment.

Upon investigation it was discovered that the Fuel Injectors were dirty due to contaminated fuel. Sent video footage, as well as the report from the dealership as to the issue, in which they suspect contaminated fuel as the culprit. The recommendation of the dealership is that our fuel tank needs to be removed and deep cleaned to avoid a repeat of the issue, which can be a 2-3 day process and is not covered by our service plan.

This vehicle was purchased 1 year ago and has just had its 1 year service earlier that week. Due to the proximity of BP Franschhoek to our house, this was the only petrol station that we used to put in fuel.

Email sent to BP Helpdesk on 9th October and receipt was confirmed via email with reference number and was told I would be contacted within 48hrs. This did not happen. Called in on 18/10 and talked to Zolani who said that he could see the Ticket and could not explain why I had not been called by the consultant I was allocated too however he was not in the office today. When I asked to talk to a manager I was told that all managers were not in the office today, but that he would take it on himself to get me an answer and call back, which also never happed.

ABSOULUTLEY USELESS!!!