1 reviews | Active since Oct 2016

03 Jan 2019, 17:46

Pathetic service

Pathetic service and doesnt honour advertised deals. Today 03/01/2019 at 16:34 We went to BP prospecton and on the ice cream fridge was a deal u buy a magnum ice cream and u get a feast sandwich ice cream for free after cashing all my items I was told by the cashier that the ice cream isnt for free I said call the manager as the sticker is on the fridge indicating the promotion. The manager a indian lady who refused to give her name said the special is over so I said the deal I saw.needs.to be honoured and she refused and had attitude saying I have attitude. And she cant honour that deal and a guy removed the sticker which I stuck back on the fridge as proof to take a picture. The manager is a rude woman and cursed me saying that its a mistake and I will make a even bigger mistake and I will remember this day as I indicated to her that I will be reporting the matter. She apologised with regards to the deal and I told her the apology is accepted however the deal must be honoured cos the price u see as a curstomer is the price u pay thats how it is in all stores. he argued and performed and continued as I left the store. This incident was witnessed by my daughter who is 13yrs old. I request the camera footage to be checked with regards to this matter. With the promotion deals that I did take I was.supposed to be given a free lunch box of which I was charged R5 for but thats not a issue. The manner in which the manageress spoke to me was unacceptable. And the words she told me was degrading saying im fighting because I want a free ice cream. Its not about the ice cream it was about the principle of honouring the advertised price. She later said to me that if my attitude was better she would have give it to me. However prior to this she said that the system will not accept the deal as its not in promotion. I need someone from bp prospecton to contact me asap with regards to this matter I have the photos of the ice cream deal. She later came out of the store and gave us the pies that I had purchased which they didnt pack in our bag. So the deal of the ice cream was a issue then they never gave the lunch tin thati had to ask for then they had to come out to give the pies. 3 issues with one customer thats bad service I should say. Pls check the camera footage and contact me for the pictures and till slip proof till cashier was Lumka number 80809 shift 996.

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Replies (1)
BP Southern Africa
BP Southern Africa's reply17 Mar 2019, 15:20
Official
Good day Sashika,

We're very sorry to hear about the bad experience you had at BP Prospecton.

Here at BP treating our customers with respect is part of our values and believe that every customer should be treated in a professional and respectful manner, especially in the presence of their children.

We will get in touch with you shortly regarding this matter, so we can gather more details and address this matter accordingly.

Regards,

The BP Customer Service Team