PATHETIC- DISGUSTING SERVICE

Hi,

Im writing this email with pure disgust from the service we( I & few other customers) received at your BP garage at Umlazi Q section today 20 August 2023 @ 4:55am

We arrived to fill in petrol at this branch , we waited for 10 minutes with NO SERVICE WHATSOEVER !!! The petrol attenders were there but they were not bothered by us waiting for them for so long. They were just busy with filling in whatever that they were filling in around bowsers and the other looked like he was measuring petrol so everyone was occupied with whatever BUT the core of business which is filling in petrol for customers was somehow NEGLECTED. When we questioned one of your petrol attendant if they were too busy to attend to us as we have been wanting for soo long his response was " Jaa mfethu sibusy" ( isiZulu) meaning yes, they too busy to attend to us. There was no sincerity or empathy to say " we very sorry for the delay guys please bare with us as we need to fill in these things first" or whatever to show empathy towards a loyal customer.

We then had to leave the petrol station to go and fill else where. I am very disappointed and appalled by this act, im asking myself is because we are in the location area that we receive such POOR SERVICE, your employees showed they do not know a single thing about customer service it's really shocking!.

Imagine how many customers are you loosing everyday in the morning because YOUR EMPLOYEES are too busy filling in documents and measuring petrol because they about to change shifts... so this means everyday at this time no customer is able to fill in petrol because THEY TOO BUSY!

Ask yourself how many customers/ money have you lost because of this??? Because its not like we use to credit to pay but we take out our hard earned money to support your business only for us to be spat on the face like this??

Please contact me with regars to this. I really need to hear what you have to say about this and if this how you have trained your employees to treat their customers? Email : ***

Regards Banele Phakathi