Ongoing Lack of Promotional Cars at BP Swartkoppies – Very Disappointed Customer

Ongoing Lack of Promotional Cars at BP Randhart on Swartkoppies road, Alberton. – Very Disappointed Customer

Dear BP South Africa Customer Service,

I hope this message finds you well.

My name is Allen Coetzee, and I am a loyal and regular customer at the BP Swartkoppies station in Alberton, where I fill up my tank every single week without fail.

I am writing to express my extreme frustration and disappointment with the ongoing lack of promotional toy cars at this branch. Each time I visit and qualify for the promotion, I am told "no stock" by the staff – this has now happened every single week. It is beyond unacceptable. Meanwhile, my father-in-law fills up at BP in Benoni and consistently receives the toy cars without issue.

This inconsistency is damaging to BP's reputation and undermines the purpose of running a national promotion. Why is one branch consistently stocked while another never has any available? It feels unfair and misleading – almost like false advertising.

What must I do to receive the toy cars I am clearly eligible for? How do I go about claiming what I’ve already qualified for? Or will this complaint simply fall on deaf ears?

As a long-standing and loyal customer, I expected better. Sadly, this repeated disappointment has left me considering switching my support to Engen or Shell instead, where expectations are better managed and service is consistent.

I would appreciate urgent feedback and a resolution to this matter.

Kind regards, Allen Coetzee Cell: ***