dD
deonvn D
1 reviews | Active since Sept 2016
04 Jul 2019, 22:18
Not interested in ***** report. Wow.7
Reported a potential ***** incident to the owner of BP Fourways Gardens after first reporting it to Nedbank. Was very disappointed to hear that she is not interested in even looking at the security camera footage as I gave her the exact time of payment. If it was my business I.would have at least thanked the customer and take down the details as it might affect my business going forward. Shocking behaviour.
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BP Southern Africa's replyOfficial
11 Jul 2019, 07:16Good morning Deon,
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
We have tried to get in contact with you so we can escalate this matter further, but we are unable to get ahold of you.
Kind regards.
Customer care team.
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
We have tried to get in contact with you so we can escalate this matter further, but we are unable to get ahold of you.
Kind regards.
Customer care team.
BP Southern Africa's reply11 Jul 2019, 07:16
Official
Good morning Deon,
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
We have tried to get in contact with you so we can escalate this matter further, but we are unable to get ahold of you.
Kind regards.
Customer care team.
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
We have tried to get in contact with you so we can escalate this matter further, but we are unable to get ahold of you.
Kind regards.
Customer care team.