DB
Des B
1 reviews | Active since Mar 2020
06 Mar 2020, 06:46
Non-existent service
The service at the BP garage on Empire Street in Parktown is non-existent. The Petrol Attendants have no sense of time/urgency and will make you wait until they are ready to help you. I have left twice, without filling up, and will never go back there again. Discovery should reconsider them as a preferred supplier as they have become too complacent.
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BP Southern Africa's replyOfficial
06 Mar 2020, 10:23Good morning Des,
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
Kindly provide us with the site name you visited as per printed slip and we will escalate this matter further.
We look forward to your prompt response.
Kind regards.
Customer care team.
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
Kindly provide us with the site name you visited as per printed slip and we will escalate this matter further.
We look forward to your prompt response.
Kind regards.
Customer care team.
BP Southern Africa's reply06 Mar 2020, 10:23
Official
Good morning Des,
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
Kindly provide us with the site name you visited as per printed slip and we will escalate this matter further.
We look forward to your prompt response.
Kind regards.
Customer care team.
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
Kindly provide us with the site name you visited as per printed slip and we will escalate this matter further.
We look forward to your prompt response.
Kind regards.
Customer care team.