PN
Princess N

1 reviews | Active since May 2019

21 Jun 2020, 08:56

No need to be rude to clients and staff, we all human.

I used to fill my gas cylinder at BP monthly without any hassle, I think they might have changed management, But the white lady in charge of the BP garage in the industrial area in Welkom is rude not to her staff but to the customer as well. She told me straight to my face that the staff should not fill up my gas cylinder because it is 1 from the EC, since when is that the norm because I understand if I was doing an exchange but I was filling up, my cylinder was exchange the time I was working in the EC and I wasnt aware that FS and EC dont take the same cylinder, that is beside the point, the past 3 months I was filling up there without a hassle, what changed now and why be rude about it.

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Replies (1)
BP Southern Africa
BP Southern Africa's reply25 Jun 2020, 18:51
Official

Good day Princess,

We're very sorry to hear about the bad experience you had at one of our BP sites.

We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services and in your case being provided with the wrong service provider

Kindly provide us with the site name you visited as per printed slip and we will escalate this matter further.

We look forward to your prompt response.

Kind regards.

Customer care team.