No feedback for my claims

On the 02 February 2021 I travelled to BP Umlazi (DBN) filling station to fill up petrol and the petrol attendant checked the water and oil as well. On my way home on the free way the bonnet opened while I was driving and I nearly lost my life that day. My car windscreen and the bonnet cover were damaged.

I took pictures of the car and went back to the filling station to lay a complaint and Siyanda put the claim through with their insurance Standard Bank and till today there is no feedback from them.

We are struggling our daily lives because we have a car just sitting in our yard for 3 months without getting fixed.