RS
Rakesh S

1 reviews | Active since Dec 2015

29 Dec 2015, 20:09

No Customer Service

On the 29/12/2015 I was advised that the speed points where not working at Lenasia South BP garage and I had to go out to the ATM to get cash and upon returning to the shop I was denied access and advised the shop was closed this was at 17:30. Staff in the shop continued with their duties and ignored me and no acknowledgement. I tried to get their attention but they continued to ignore me. I suggest you give them more training as they are customer facing and this is tarnishing your companies name. I drove past the garage at 19:30 and found the doors open for business. To conclude I found that the staff was ****** and snobbish.

0
Replies (1)
BP Southern Africa
BP Southern Africa's reply19 Jan 2016, 09:33
Official
Hello Aditya1709,

Thank you for taking the time to bring this to our attention, we appreciate your valuable feedback and apologize for any inconvenience caused. We will investigate this concern and a customer service representative will be in contact with you.

Regards
Customer Support