Lady In A Doek (Smangele) At The Till Screaming In The Morning

Friday 15th April 08h00 I went to the BP (Pick n Pay) store to get my daily supply of still water and smokes. I have had previous encounters with her refusing to swipe my smart shopper card as I have it on the app and not the physical card. In the past I have always avoided paying at her till and will wait for the next available till to open. This morning unfortunately, she was the only teller at the counter. Our banter took an immediate downward when I presented my virtual smart shopper card and she made a song and dance about how it doesn't work. As it has become tradition, I end up not using my smart shopper card.

Now I needed to pay, I present to her my cellphone which has my digital VPN card. It declines and she insists that I said I was doing a QR payment. She proceeds to scream at me like her kid I would assume until a gentleman that may have been her senior intervened and stopped the commotion. All the while, I have reserved my comments, when the talk down did not stop I moved my goods to another till as it had just opened. She continues to insinuate that I was wrong now telling the other teller. Lo and Behold, my card declines again on the other till which further excites her, proving her point that I am the ninkam**** here who does not know what I am doing. Please note that I buy from this store almost twice daily, using the same payment method as I was this morning.

My complain is essential not taking kindly to being shouted at first thing in the morning as that set a bad tone for my day. I am turning back home as I am unable to concentrate from the energy that was cast upon me on this holy day. As such, I demand an apology from her.

Thanks to the gentleman that was packing stock for coming to my aid and calming the situation down. Now I did eventually tap my phone on the speedpoint and the payment went through so what was all the circus about? Lack of customer service as respect. Even if I was in the wrong, she had no right to talk to me in that manner.

I am looking at my slip and it reads " If you had a smart shopper card, you could have earned ***" this annoys me even further as I do have a smart shopper card.