Johanna from BP halfway gardens refuses to apologize for bad customer service

Johanna at BP halfway gardens was so rude to me!

Firstly, the public toilet was closed for maintenance. I asked if i can use an alternative one and she just said no it's not for public. Surely, one must understand that if they've closed the one for public then an alternative arrangement should be made.

2. I always pay for my petrol inside if im buying something from the shop. This time was no different. I asked for my pump number and went inside to pick food and at the till Johanna said ill have to pay twice. Once inside and once outside. I asked why, and her response was "that's how it is". I asked where outside and she responded "who ever poured your petrol". None of the attendants were wearing name tags. I told her i don't know who it was to which she responded " i also don't know". So i walked out and she immediately called the attendant. Clearly she knew who had to assist me.

3. I asked the attendant where the manager was, and he said there's no manager. When I went back inside to ask for the managers name, the lady told me she is the manager.

4. The manager asked the attendant to apologize to me, and i told her i didn't need one from him. The attendant (Edwin) was actually very polite and assisted me. I asked Johanna for an apology which she refused to in front of the manager. She refused because I am lying about everything and I actually owe her an apology. I then requested the cctv footage showing when I was rude and the manager said they didn't have any

I wouldn't visit them if they were the last option i had