kM
kefiloe M
1 reviews | Active since Mar 2014
28 May 2019, 23:15
Jason Port Alfred Bp
I hate to say that Jason's service is beyond terrible. He has no customer service and no politeness whatsoever. He lacks communication s****s but excells in being rude and arrogant. I tried reporting this matter to the cashier whom was the only available person to report to that evening but it seemed my complaint was falling into deaf ears. I ended up reporting to the security guard on duty on that particular evening. When I told him I was going to escalate the matter he told me to go right ahead as he was not scared. I cannot and will never tolerate such belittling and judgemental attitude from a petrol attendant. I don't care if he was under pressure but he had no right to have such impatience with me.
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Replies (1)BP Southern Africa's replyOfficial
29 May 2019, 12:19Good morning Kefiloe,
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
As per our discussions I have now escalated the matter to site management.
I hope next time you will have a more pleasant experience at our site.
Kind regards.
BP Customer care team
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
As per our discussions I have now escalated the matter to site management.
I hope next time you will have a more pleasant experience at our site.
Kind regards.
BP Customer care team
BP Southern Africa's reply29 May 2019, 12:19
Official
Good morning Kefiloe,
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
As per our discussions I have now escalated the matter to site management.
I hope next time you will have a more pleasant experience at our site.
Kind regards.
BP Customer care team
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
As per our discussions I have now escalated the matter to site management.
I hope next time you will have a more pleasant experience at our site.
Kind regards.
BP Customer care team
