SM
Sikhungo M
1 reviews | Active since Jan 2020
02 Jan 2020, 17:31
Incorrect fuel
I filled my car up at BP Cartcath Road KingWilliams Town with 95 Unleaded and on my way to East London the car lost power and started jerking when driving it. I went back to the garage and promised me they assisted me the following morning. I had to go back and request assistance again later in the afternoon when this attendant came with his machenic. after a process of elimination i discovered the same problem so there was still diesel in the fuel tank. I phoned the Petrol Station and they took down my details. Told them I had to tow my car to Pe hoping to get some help. No one has came back to me
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Replies (2)SM
Sikhungo M's updateReviewer Update
02 Jan 2020, 18:22***
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SM
Sikhungo M's update02 Jan 2020, 18:22
Reviewer Update
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BP Southern Africa's replyOfficial
28 Jan 2020, 16:23Good Afternoon Sikhungo,
I am sorry for what has happened to your vehicle. I can assure you that we will investigate this and come to a speedy resolution for you.
Could you please provide me with your contact number so that I may call you and discuss the matter further and advise you on what I will need from you going forward. Further to this, if you have your slips for the fuel you poured, please do not lose this and keep it handy for our following conversation.
Kind regards.
BP Customer care team.
I am sorry for what has happened to your vehicle. I can assure you that we will investigate this and come to a speedy resolution for you.
Could you please provide me with your contact number so that I may call you and discuss the matter further and advise you on what I will need from you going forward. Further to this, if you have your slips for the fuel you poured, please do not lose this and keep it handy for our following conversation.
Kind regards.
BP Customer care team.
BP Southern Africa's reply28 Jan 2020, 16:23
Official
Good Afternoon Sikhungo,
I am sorry for what has happened to your vehicle. I can assure you that we will investigate this and come to a speedy resolution for you.
Could you please provide me with your contact number so that I may call you and discuss the matter further and advise you on what I will need from you going forward. Further to this, if you have your slips for the fuel you poured, please do not lose this and keep it handy for our following conversation.
Kind regards.
BP Customer care team.
I am sorry for what has happened to your vehicle. I can assure you that we will investigate this and come to a speedy resolution for you.
Could you please provide me with your contact number so that I may call you and discuss the matter further and advise you on what I will need from you going forward. Further to this, if you have your slips for the fuel you poured, please do not lose this and keep it handy for our following conversation.
Kind regards.
BP Customer care team.
