1 reviews | Active since May 2020
Had service
Last night at 21:55 I stopped at BP garage the on at Cape town international airport I was stopped at the door and told the shop is closed, I asked what time do you close I was told 22:00 I then said but it's only 21:55 and me and another customer was let in but I was stopped again and told the shop is closed I didn't understand as the lady that walk in with me was being helped, then the manager said the shop is closed and the cashier lodged out already. I walk in at 21:55 to buy a loaf of bread and was stopped a couple of time to be told the shop is closed, if you walk I to the shop before closing time shouldn't I be helped I never got my loaf of bread and was told the shop is closed so how do you log out if you still have customers in the shop.
Very very bad 22:00 is 22:00
Kindly accept our apologies for the delay in response. we could also like to extend our apologies for the level of service you have received from our team on site.
We Have now escalated this matter to site management. Customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
Once we receive feedback we will be in contact with you.
Kind regards.
Customer Care Team
Kindly accept our apologies for the delay in response. we could also like to extend our apologies for the level of service you have received from our team on site.
We Have now escalated this matter to site management. Customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
Once we receive feedback we will be in contact with you.
Kind regards.
Customer Care Team