BM
Brenda M
1 reviews | Active since Jul 2019
27 Mar 2020, 12:43
Furious Customer
I went to buy MTN airtime last night 27 March 2020,for R155 and was served by Sharon Macomel, I didn't use the airtime then, now that I want to use it today I see that I've been given the wrong product which is Vodacom, when I called them they don't even try to reason they being very rude
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Replies (5)0
Replies (5)
BP Southern Africa's replyOfficial
31 Mar 2020, 21:56Good Evening Brenda,
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services and in your case being provided with the wrong service provider
Kindly provide us with the site name you visited as per printed slip and we will escalate this matter further.
We look forward to your prompt response.
Kind regards.
Customer care team.
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services and in your case being provided with the wrong service provider
Kindly provide us with the site name you visited as per printed slip and we will escalate this matter further.
We look forward to your prompt response.
Kind regards.
Customer care team.
BP Southern Africa's reply31 Mar 2020, 21:56
Official
Good Evening Brenda,
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services and in your case being provided with the wrong service provider
Kindly provide us with the site name you visited as per printed slip and we will escalate this matter further.
We look forward to your prompt response.
Kind regards.
Customer care team.
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services and in your case being provided with the wrong service provider
Kindly provide us with the site name you visited as per printed slip and we will escalate this matter further.
We look forward to your prompt response.
Kind regards.
Customer care team.
BM
Brenda M's updateReviewer Update
31 Mar 2020, 22:08Helderberg BP garage
BM
Brenda M's update31 Mar 2020, 22:08
Reviewer Update
Helderberg BP garage
BP Southern Africa's replyOfficial
03 Apr 2020, 14:21Good day Brenda.
Thank you for your response.
Before escalating the matter to the garage, could you advise if you have already used the airtime voucher or given it away? Please understand that this would also help in determining how to deal with the matter from a site perspective.
Kind Regards,
Customer Services Team
Thank you for your response.
Before escalating the matter to the garage, could you advise if you have already used the airtime voucher or given it away? Please understand that this would also help in determining how to deal with the matter from a site perspective.
Kind Regards,
Customer Services Team
BP Southern Africa's reply03 Apr 2020, 14:21
Official
Good day Brenda.
Thank you for your response.
Before escalating the matter to the garage, could you advise if you have already used the airtime voucher or given it away? Please understand that this would also help in determining how to deal with the matter from a site perspective.
Kind Regards,
Customer Services Team
Thank you for your response.
Before escalating the matter to the garage, could you advise if you have already used the airtime voucher or given it away? Please understand that this would also help in determining how to deal with the matter from a site perspective.
Kind Regards,
Customer Services Team
BM
Brenda M's updateReviewer Update
04 Apr 2020, 16:40I gave it away after they told me they won't replace it, in a very rude manner, I'll never use BP garage again or any pick and pay express and I will let as much as I can know, they should hire awake people
BM
Brenda M's update04 Apr 2020, 16:40
Reviewer Update
I gave it away after they told me they won't replace it, in a very rude manner, I'll never use BP garage again or any pick and pay express and I will let as much as I can know, they should hire awake people
BP Southern Africa's replyOfficial
04 Apr 2020, 17:32Good day Brenda,
We are sorry to learn that you have since given the airtime away. We will however still escalate this matter to site to ensure that the staff is spoken to and better measures are set in place to ensure this kind of incident is avoided in future.
Kind Regards,
Customer Services Team
We are sorry to learn that you have since given the airtime away. We will however still escalate this matter to site to ensure that the staff is spoken to and better measures are set in place to ensure this kind of incident is avoided in future.
Kind Regards,
Customer Services Team
BP Southern Africa's reply04 Apr 2020, 17:32
Official
Good day Brenda,
We are sorry to learn that you have since given the airtime away. We will however still escalate this matter to site to ensure that the staff is spoken to and better measures are set in place to ensure this kind of incident is avoided in future.
Kind Regards,
Customer Services Team
We are sorry to learn that you have since given the airtime away. We will however still escalate this matter to site to ensure that the staff is spoken to and better measures are set in place to ensure this kind of incident is avoided in future.
Kind Regards,
Customer Services Team